At Homephix.co.uk, we are dedicated to delivering your purchases with the utmost care and efficiency. We understand the importance of getting your orders to you as quickly and smoothly as possible. This Shipping Policy outlines our processes and timelines to ensure a satisfactory experience for our valued customers.
- Order Processing Time: All orders placed on Homephix.co.uk will be processed on the same day, provided that the order is received before 2:00 PM GMT (Greenwich Mean Time). Orders received after 2:00 PM GMT will be processed on the next business day. Please note that our business days are Monday through Friday, excluding public holidays.
- Shipping Timeframe: We endeavour to ship your orders within 5 business days from the date of order confirmation. Our standard shipping times are as follows:
- UK Mainland: 2-5 business days
- UK Non-Mainland (Scottish Highlands, Channel Islands, etc.): 3-7 business days
- Shipping Carriers: Homephix.co.uk partners with reputable shipping carriers to ensure your orders are delivered safely and efficiently. The choice of carrier depends on the size, weight, and destination of the shipment. Our primary carriers include Royal Mail, DPD, UPS, and FedEx. We reserve the right to use alternative carriers if needed.
- Shipping Fees: Shipping fees are calculated based on the shipment’s weight, dimensions, and destination. You will be provided with the shipping cost during the checkout process. Additional taxes, duties, or fees may apply for international shipments and are the customer’s responsibility.
- Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the progress of your shipment and estimate its arrival.
- Incorrect or Incomplete Addresses: Please ensure that you provide accurate and complete shipping information during checkout. Homephix.co.uk is not responsible for any delays, losses, or additional costs incurred due to incorrect or incomplete addresses.
- Damaged or Lost Shipments: If your order is damaged during transit or lost, please get in touch with our Customer Support team at [email protected] immediately. We will work with the carrier to investigate the issue and take appropriate action, including a replacement or refund.
By placing an order on Homephix.co.uk, you agree to the terms and conditions of our Shipping Policy. We appreciate your business and look forward to providing you with exceptional service and high-quality products.